Dealing With Difficult Behaviors
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Location
Independence, North Canton, Live Virtual Meeting through Zoom
Term
Fall, Spring
Cost
$395.00
Dealing With Difficult Behaviors Overview
One of the greatest causes of workplace stress is dealing with “problem” people: customers, co-workers, employees, or managers. Most people’s reaction is to “fight fire with fire,” escalating an already tense situation. Using self-assessments, strategy planning exercises, and skill-building activities, participants will learn to:
- Assess and control reactions to difficult behaviors
- Determine which behaviors to address, which to ignore
- Effectively confront inappropriate behaviors
- Redirect explosive conversations to a more productive, solution-focused interaction
- Respond neutrally to emotionally charged messages
We can tailor this program and deliver it on-site for your employees and leaders.