51³Ô¹ÏÍø

This training session is designed to equip participants with the tools, skills, and confidence needed to navigate emotional conversations successfully and professionally. Through interactive activities and practical exercises, participants will learn how to prepare for important conversations, anticipate and manage their own emotions, keep the conversation on-track, and maintain respectful and honest communication.

Participants must complete Foundations in Communications: Supervisory Series before registering for this session. Skills learned and practiced in the Foundations session are applied in this session. If your attendance in the Foundations course cannot be verified, your registration for Important Conversations will be cancelled.

Learning Points:

Learn and practice techniques to stay calm during difficult conversations
Recognize your personal triggers that can create a more challenging conversation
Develop strategies to get conversations back on track if they digress
Complete a planning document for an upcoming conversation

Prerequisite: 'Foundations of Communications' session for supervisors must be completed prior to attending this session.

Minimum registrations to hold session: 10